Send ePrescriptions

Generate a token and send the ePrescription to the ETP service (eRx) instead of printing paper prescriptions.

About this task

When you send an ePrescription, you know immediately whether the prescription has been successfully sent to the ETP service (eRx).

Procedure

To send an ePrescription to the ETP service (eRx):
  1. Complete the prescription details. For more information, see Write Prescriptions.
  2. In the Prescription iconPrescription window, click Save & Send.
    Note:
    If the patient's IHI No. Status and Record Status are not both Active and Verified, you cannot send the prescription to the eRx service and the Save & send button is inactive.
  3. In the Sending prescription window, select the delivery method for an ePrescription, either SMS, Email or Printed token:
    • For SMS, in the Select or add a phone number field, either:
      • The patient's primary phone number from their patient details is displayed.
      • If a patient has registered more than one phone number, select the required phone number from the list taken from the patient details.
      • If a patient's phone number is not recorded, enter a new phone number.

      Send ePrescription delivery methods
    • For Email, in the Email address field, either:
      • The patient's primary email address from their patient details is displayed.
      • If a patient has registered more than one email address, select the required email address from the list taken from the patient details.
      • If you enter a new address, to add it as one of the two addresses for a patient in patient demographics, set Add email to patient file.

      Example Send ePrescription via email
    • For Printed token, the token is printed to your default printer. No further information is required.
  4. Preview the prescription details.
    Example preview of an eScript
    Tip:
    ePrescribing notes, such as Dispensing pharmacy, are included after the medication, before the IDs.
  5. If required, to make any changes to the prescriptions, click Cancel, update the prescription and repeat the above steps.
  6. If you are satisfied with the ePrescription, click Send.
  7. If you are prescribing a Schedule 8, controlled substance, reauthenticate:
    Controlled substance authentication
    1. In the Password field, enter your password.
    2. Click Authenticate.

Results

The status of the transmission to the ETP service is displayed in the Consult actions > Prescriptions list.
Example eScripts in active consult
The phone number or address to which the token is sent is stored.
Tip:
To view the recipient's address for SMS or Email delivery methods, hover your mouse over the delivery method icon. For more information about delivery method icons, see Delivery Method Icons.

After successful transmission to the ETP service, the status of the ePrescription is displayed as Sent. For more information about other statuses, see ePrescription Statuses.

For successful ePrescriptions, patients receive the following communication from the ETP service:
  • If emailed, an email from noreply@emailprescription.com.au with the subject of Your Electronic Prescription for each medication. For example:
    Example emailed ePrescription
  • If sent by SMS, a text message from eScript SMS for each medication, with a link to the ePrescription. For example:
    Example SMS ePrescription & link

What to do next

If required, to cancel an ePrescription that has a status of Sending, in the Consult actions > Prescriptions list, click Cancel_iconCancel. After cancelling:
  • A cancellation request is sent to the ETP service (eRx).
  • The cancelled prescription returns to an unsent or unprinted status.

Cancel ePx
After the consult is completed, successfully transmitted scripts are listed in the Timeline with delivery details, quantity and repeats. For more information, see Prescriptions in the Patient Timeline.
Example ePrescription in the timeline