Home
Clinical Management
Use Helix to record your patients' medical details and consultations.
Medications
Helix uses the MDref medications database provided by AusDI.
Electronic Transfer of Prescriptions
Helix can be configured for electronic transfer of prescriptions (ETP) to a central repository.
Electronic Prescribing
Helix supports electronic prescribing for registered providers who have opted in to ePrescribing.
Delete an ePrescription
If required, you can delete an ePrescription from the Consult actions section or Patient Timeline.

Clinical Management
Use Helix to record your patients' medical details and consultations.
- Health Summary
  Information entered by a practitioner during a consult is added to a patient's Health Summary.
- Consultations
  Record details of a clinical consultation in the Consult panel of the patient's record.
- Patient Timeline
  A summary of the patient's clinical history is displayed in the Patient Timeline.
- Medications
  Helix uses the MDref medications database provided by AusDI.
  - Medications in the Health Summary
    View a summary of current and past medications for the patient in their Health Summary.
  - Add Medication History
    Add current medications to a patient's Health Summary that your patient is taking but which were prescribed elsewhere, such as in hospital or at another service.
  - Medication Precautions
    Helix provides prescribing decision support including condition and drug allergy or adverse reaction alerts.
  - Prescribe
    Use Helix to prescribe medications.
  - Electronic Transfer of Prescriptions
    Helix can be configured for electronic transfer of prescriptions (ETP) to a central repository.
    - Electronic Prescribing
      Helix supports electronic prescribing for registered providers who have opted in to ePrescribing.
      - ePrescribing Fields
        When writing an electronic prescription there are additional fields where you can include information that you may have previously noted on a paper prescription.
      - Send ePrescriptions
        Generate a token and send the ePrescription to the ETP service (eRx) instead of printing paper prescriptions.
      - Send Multiple ePrescriptions
        Simultaneously send multiple ePrescriptions to the ETP service (eRx) instead of printing paper prescriptions.
      - Resend ePrescriptions
        If a patient has lost an ePrescription token, any prescriber can resend an ePrescription to the ETP service so that the token is sent to the patient again or can be printed.
      - Delete an ePrescription
        If required, you can delete an ePrescription from the Consult actions section or Patient Timeline.
      - View ePrescription Status Details
        View details about the transmission of ePrescriptions in the Audit log.
      - ePrescription Statuses and Troubleshooting
        Explains each ePrescription status and common reasons that ePrescriptions cannot be sent and how to troubleshoot them.
  - Medication Recipes
    Define drug recipes to use when prescribing or to record medication history.
  - Real Time Prescription Monitoring
    If your site is integrated with eRx, Helix can be configured so that whenever a monitored medicine is prescribed and the prescription is about to be saved, the information is validated by the state's real time prescription monitoring service against the National Data Exchange (NDE) using eRx.
- Immunisations
  Before you administer an immunisation to a patient, check the immunisations that have already been administered on the AIR and the immunisations due.
- Allergies
  A patient's allergies can be added to their record.
- Chronic Disease Management
  Use the Chronic Disease Management (CDM) feature to specify care plans, cycle of care for asthma or diabetes, and GP Mental Health Treatment Plans.
- History & Examinations
  Record details of a patient's clinical history in the History section. Record details of today's examination of a patient in the Examination section.
- Measurements and Assessments
  Record metabolic, pathology and ECG measurements and other assessments in the patient's record as required.
- Recalls
  A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
- Nursing Requests
  During a consult, add a request for a nurse to complete a nursing action.
- Obstetrics
  Record obstetrics information on the Obstetrics panel.
- Investigations
  Investigations can be requested by a practitioner from within a patient's clinical record.
- Tasks
  The tasks module allows users to send messages (tasks) to other users throughout the medical centre.
- My Health Record
  Securely upload a patient's health data to their My Health Record.

Delete an ePrescription

If required, you can delete an ePrescription from the Consult actions section or Patient Timeline.

Before you begin

Note:

If you delete an ePrescription that has already been successfully transmitted to the ETP service (eRx), the token the patient has received will no longer be valid and the pharmacist will not be able to supply that medication.

About this task

After the consult has been completed, you can delete an ePrescription from the Patient Timeline icon Patient Timeline.

Procedure

To delete an ePrescription:

During a consult from the Consult actions > Prescriptions section, hover your mouse over a medication and click Delete.
Alternatively, when a consult is complete, in the Patient Timeline, from the Show filter, select Prescriptions. For more information, see Prescriptions in the Patient Timeline.
Select a medication. Electronic prescriptions display a sent status.
Click Delete.
In the confirmation window, click Delete script.

Results

If you deleted the ePrescription during a patient consult in the Consult actions > Prescriptions section, the ePrescription displays a Deleted status with a strike through the drug name.
Example deleted eScript

Example deleted eScript

The deleted medication is moved to the Health Summary icon

Health Summary icon

Health Summary > Ceased list.

If you deleted the ePrescription in the Patient Timeline, the ePrescription displays a Deleted status with a strike through the drug name.
Deleted eRx - Timeline

Deleted eRx - Timeline

The cancellation request may fail and an error message be displayed in the following instances:

Prescription Delivery Service (PDS) is unavailable or timed out.
Prescription has already been dispensed.
Prescription is locked because the pharmacy has it open.
Prescription is disabled by a dispenser.

Review the cancellation failure reasons in the Electronic Prescription audit log. For more information, see View ePrescription Status Details.

If the patient no longer requires this medication, in the Health Summary icon Health Summary > Medications list icon Medications list, cease the medication.