Support

If you run into problems using Helix, you can always get help from us.

For help and support:
  • Create a support ticket at Helix Support. For more information about creating a ticket, see Create a Support Ticket.
  • If the problem is urgent:
    • Use the Online Chat at Helix Support.
    • Call 1300 300 161.
  • For general information, see Helix Support.
Include as much information in the support request as you can and follow these guidelines:
  • If you include patient information, for patient confidentiality, use the Patient ID instead of the patient’s name.
  • If you include screenshots, ensure that you conceal both the patient’s name and date-of-birth.

If reporting a problem, before contacting us, try to replicate the problem. It also helps to write down the problem and the circumstances under which it occurred.