Resend ePrescriptions

If a patient has lost an ePrescription token, any prescriber can resend an ePrescription to the ETP service so that the token is sent to the patient again or can be printed.

About this task

Reissue a script from the Consult actions > Prescriptions section during an active consult or from prescription details in the Patient Timeline.

Procedure

To request that the ETP service resends an ePrescription token:
  1. From the Prescriptions list:
    1. For the prescription that you need to have reissued:
      • If the ePrescription failed to send initially, click Resend eScriptResend.
        Example failed ePrescription in the Actions list
      • If the ePrescription sent successfully but you need to reissue it, hover over the medication and click Resend ePrescription iconResend.
        Example successful ePrescription in the Actions list with Resend option
        Tip:
        To view the recipient's address for SMS or Email delivery methods, hover your mouse over the delivery method icon. For more information about delivery method icons, see Delivery Method Icons.
        Note:
    2. In the Sending prescription window, update the delivery method details for the ePrescription if required:
      • For SMS, in the Select or add a phone number field, either:
        • The patient's primary phone number from their patient details is displayed.
        • If a patient has registered more than one phone number, select the required phone number from the list taken from the patient details.
        • If a patient's phone number is not recorded, enter a new phone number.

        Send ePrescription delivery methods
      • For Email, in the Email address field, either:
        • The patient's primary email address from their patient details is displayed.
        • If a patient has registered more than one email address, select the required email address from the list taken from the patient details.
        • If you enter a new address, to add it as one of the two addresses for a patient in patient demographics, set Add email to patient file.

        Example Send ePrescription via email
      • For Printed token, the token is printed to your default printer. No further information is required.
    3. In the Preview panel, review the prescription details.
    4. Click Resend.
  2. From the Timeline:
    1. Apply the Prescription filterPrescriptions filter.
    2. From the list, select the prescription that you want to reissue.
      Example ePrescription details in the Timeline
      Tip:
      To view the recipient's address for SMS or Email delivery methods, hover your mouse over the delivery method icon. For more information about delivery method icons, see Delivery Method Icons.
    3. Click Resend iconResend.
    4. In the Sending prescription window, update the delivery method details for the ePrescription if required:
      • For SMS, in the Select or add a phone number field, either:
        • The patient's primary phone number from their patient details is displayed.
        • If a patient has registered more than one phone number, select the required phone number from the list taken from the patient details.
        • If a patient's phone number is not recorded, enter a new phone number.

        Send ePrescription delivery methods
      • For Email, in the Email address field, either:
        • The patient's primary email address from their patient details is displayed.
        • If a patient has registered more than one email address, select the required email address from the list taken from the patient details.
        • If you enter a new address, to add it as one of the two addresses for a patient in patient demographics, set Add email to patient file.

        Example Send ePrescription via email
      • For Printed token, the token is printed to your default printer. No further information is required.
    5. In the Preview panel, review the prescription details.
    6. Click Resend.

Results

If the request to resend the prescription is successfully sent to the ETP service, you'll receive a confirmation message and the ePrescription token is sent to the patient again, or the token is printed. The SCID and token will be the same as the original ePrescription.

The phone number or email address to which the token is sent is stored.