Home
Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
Medicare Bulk Bill
For all Medicare-eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
Batch
Batch a group of Medicare bulk bill claims and send the batch from Helix to Services Australia together.
Retransmit a Batch
Retransmit an already transmitted batch of Medicare claims to Services Australia.

Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
- Record a Visit
  Create a visit for a patient, add the patient to the patient queue, and initiate the billing process for all types of visits. Alternatively for previous consults, create a visit and bill the patient.
- MyMedicare
  Patients register for MyMedicare directly with Medicare Online. For patients who have registered with a provider at your health service, you can access MyMedicare bulk billing incentives for those patients.
- Patient Claims
  For private billing, transmit patient claims to Medicare so that patients can receive a rebate from Medicare as part of the billing process.
- Medicare Bulk Bill
  For all Medicare-eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
  - Batch
    Batch a group of Medicare bulk bill claims and send the batch from Helix to Services Australia together.
    - Edit a Visit from the Batch
      Before a consult is batched, you can edit in the visit.
    - Batch a Group of Items
      Move an unbatched group of Medicare claims to a batched group.
    - Separate Items from a Batch
      To change a batched Medicare claim, move claims from a batched to an unbatched status.
    - Transmit a Batch
      Transmit a group of Medicare claims to Services Australia.
    - Retransmit a Batch
      Retransmit an already transmitted batch of Medicare claims to Services Australia.
    - Exceptions
      When Services Australia has reviewed the batch, it returns either an exception or a resolved response. If there is an exception with the batch, the batch will be displayed in the Exceptions panel.
    - Resolved
      When Services Australia approves a batch of bulk-billed consults, the batch is displayed with a Resolved status.
    - Reset a Batch - Unlock Batch
      Helix informs users of claim errors which would prevent the claim from being transmitted to Services Australia.
- Workers Compensation
  Process Workers' Compensation claims using Helix
- Invoices
  If required, adjust any visit details for a patient's private invoice after it has been issued.
- Receipts
  When payment has been received from an account holder or Services Australia, receipting can be performed for all invoices.
- Transaction History
  View the transaction history for individual patients or account holders, refunds and write-off summaries.
- Banking
  Use the Bank panel to view deposited items and balance your banking records.
- Financial Reports
  Helix provides these reports on the Financial Reports tab.

Retransmit a Batch

Retransmit an already transmitted batch of Medicare claims to Services Australia.

About this task

Retransmit a group of claims from the Transmitted section on the Batch tab.

Procedure

To retransmit a claim:

Select Claiming, Banking, and Payments > Batch from the menu.
From the Status list, select Transmitted. All transmitted patient claims are displayed chronologically.
Expand the transmitted day or date which has an Error message, indicating that the batch has failed and needs to be retransmitted.

Tip:
If there is more than one batch for the selected date, to view the consults included, select and expand the batch number.
Hover your mouse over a batch item and click Re-transmit.

Results

The selected batch is transmitted to Services Australia again.