Home
Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
Medicare Bulk Bill
For eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
Batch
Batch a group of Medicare bulk bill claims and send the batch from Helix to Services Australia together.
Reset a Batch - Unlock Batch
Helix informs users of claim errors which would prevent the claim from being transmitted to Services Australia.

Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
- Record a Visit
  Create a visit for a patient, add the patient to the patient queue, and initiate the billing process for all types of visits. Alternatively for previous consults, create a visit and bill the patient.
- Patient Claims
  For private billing, transmit patient claims to Medicare so that patients can receive a rebate from Medicare as part of the billing process.
- Medicare Bulk Bill
  For eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
  - Batch
    Batch a group of Medicare bulk bill claims and send the batch from Helix to Services Australia together.
    - Edit a Visit from the Batch
      Before a consult is batched, you can edit in the visit.
    - Batch a Group of Items
      Move an unbatched group of Medicare claims to a batched group.
    - Separate Items from a Batch
      To change a batched Medicare claim, move claims from a batched to an unbatched status.
    - Transmit a Batch
      Transmit a group of Medicare claims to Services Australia.
    - Retransmit a Batch
      Retransmit an already transmitted batch of Medicare claims to Services Australia.
    - Exceptions
      When Services Australia has reviewed the batch, it returns either an exception or a resolved response. If there is an exception with the batch, the batch will be displayed in the Exceptions panel.
    - Resolved
      When Services Australia approves a batch of bulk-billed consults, the batch is displayed with a Resolved status.
    - Reset a Batch - Unlock Batch
      Helix informs users of claim errors which would prevent the claim from being transmitted to Services Australia.
- Workers Compensation
  Process Workers' Compensation claims using Helix
- Invoices
  If required, adjust any visit details for a patient's private invoice after it has been issued.
- Receipts
  When payment has been received from an account holder or Services Australia, receipting can be performed for all invoices.
- Transaction History
  View the transaction history for individual patients or account holders, refunds and write-off summaries.
- Banking
  Use the Bank panel to view deposited items and balance your banking records.
- Financial Reports
  Helix provides these reports on the Financial Reports tab.
- Configure Centre Billing
  Add your centre's account details, default billing type, default billing items for different scenarios and your Modified Monach Category for Medicarebilling incentive items.
- Fee Schedules
  Maintain the default fee schedule for patient services that are not bulk billed or DVA-related, import updated MBS and DVA fee schedules into your instance of Helix, and create customised fee schedules.

Reset a Batch - Unlock Batch

Helix informs users of claim errors which would prevent the claim from being transmitted to Services Australia.

About this task

When a batch is created Helix checks for potential problems and displays an error. The Medicare claims can still be batched but cannot be transmitted. You can unbatch the claim that has errors, rectify the error, and transmit the remaining batched claims to Services Australia.

Procedure

To reset a batch:

Select Claiming, Banking, and Payments > Batch from the menu.
From the Status list, select Transmitted.
Expand the claim with an Error message.

To view an error message, hover your mouse over an Error.
On the problematic batch item, click Unlock batch.
The problematic batch item returns to the Unbatched section.
From the Status list, select Unbatched.
Expand the claim ID which you want to fix and select the claim.
You are redirected to the Visit panel.
To remove the item not accepted by Services Australia, click Delete and then click Issue.
On the problematic batch item, click Mark as fixed.

Results

After you have unlocked the problematic batch, batch it again and then transmit to Services Australia. For more information about transmitting a claim, see Transmit a Batch.