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Administration
Customise and manage Helix for your health service.
Centre Settings
Manage your centre's settings and associated details such as adding a new centre, recording your organisation ID to integrate with MyMedicare, updating centre profile, billing information, work areas and other relevant details.
Finance Configuration
Configure the centre billing details and default fee schedule for patient services.
Configure Centre Billing
Add your centre's account details, default billing type, default billing items for different scenarios and your Modified Monash Category for Medicarebilling incentive items.
Medicare Bulk Billing Incentives
For all Medicare-eligible patients, Helix automatically adds Medicare billing incentive items to a service for a consult.

Administration
Customise and manage Helix for your health service.
- User Management
  Everyone who needs to access Helix should be added as a user and assigned to a role. Permissions to access various parts of Helix are assigned to roles. The permissions assigned determine what each user can access in Helix.
- Centre Settings
  Manage your centre's settings and associated details such as adding a new centre, recording your organisation ID to integrate with MyMedicare, updating centre profile, billing information, work areas and other relevant details.
  - Centre Management
    Record the MyMedicare organisation ID provided by MyMedicare online in Helix .
  - Add a New Centre
    Add a new centre and related information, such as centre profile, billing, organisation site ID, clinical, messaging settings and other centre settings.
  - Edit a Centre
    Update the required centres and their associated information such as centre profile, pathology settings, work area, imaging settings and other details.
  - Finance Configuration
    Configure the centre billing details and default fee schedule for patient services.
    - Configure Centre Billing
      Add your centre's account details, default billing type, default billing items for different scenarios and your Modified Monash Category for Medicarebilling incentive items.
      - Medicare Bulk Billing Incentives
        For all Medicare-eligible patients, Helix automatically adds Medicare billing incentive items to a service for a consult.
      - Configure Default Private Billing Type
        For eligible patients, Helix automatically adds private billing incentive items to a service for a consult.
    - Fee Schedules
      Maintain the default fee schedule for patient services that are not bulk billed or DVA-related, import updated MBS and DVA fee schedules into your instance of Helix, and create customised fee schedules.
- Immunisation Schedule Management
  Create a new immunisation schedule, edit the schedule and activate it.
- Template Management
  All templates used in the Letter Writer are managed from the Template Management system.
- Preferences
  Enable ePrescribing, RTPM and set your display preferences.
- Abbreviations
  Abbreviations are essentially frequently used text inserted into a patient's consult using keystrokes.
- Certificates
  PKI certificates are required by many businesses for maintaining access to digital health tools including electronic prescribing and My Health Record.
- Audits
  Use the Audit log to check user access, reauthentication, and any changes made to your patient's personal records.
- Migration to Helix
  Helix uses a FHIR-based tool to migrate your MedicalDirector Clinical data using an iterative approach.

Medicare Bulk Billing Incentives

For all Medicare-eligible patients, Helix automatically adds Medicare billing incentive items to a service for a consult.

Before you begin

The bulk billing incentive item automatically applies to Medicare-eligible patients, regardless of their age or concession status.

About this task

Different incentives apply depending on the Modified Monash Category in which your centre is located. Select either your centre's category, MM1-7 to automatically apply incentive items added by Services Australia on 1 November 2023, or specify a default bulk billing incentive item. For more information, see Modified Monash Model. To find your centre's MM category, see Health Workforce Locator.

Procedure

To define the Medicare billing incentive item added for Medicare-eligible patients:

Select user > Settings.
Select Centre > Centre Settings.
For your centre, hover the mouse over your centre name and click Edit.
In the Centre Management window, select the Billing tab.
From the Default billing type list, select Medicare or DVA.
To set bulk billing incentives, either:
- From the Modified Monash Category list, select the category for your centre, for example MM1 - Metropolitan areas. Incentive items are automatically added for Medicare-eligible patients to all eligible bulk billing items, for example, 75870 is added for items 23, 36, 44, 123.
- In the Custom Default Bulk Billing Incentive Item No field, enter the number of the billing incentive item that you want applied for relevant Medicare or DVA items for Medicare-eligible patients. For example, 75870.
If required, add default incentive items which are automatically included for other billing types:
- Default First Available Item No
- Default First Available After Hours Item No
- Workers Comp First Available Item No
- Workers Comp First Available After Hours Item No
- Workers Comp First Visit Additional Item No
- Credit Card Surcharge Item No
Click Save.

Results

Medicare incentive items are automatically added to any visit with any healthcare practitioner that meets the following conditions:

Billing type of Medicare or DVA
There is no referral attached

First available and workers compensation incentive items are automatically added to any eligible visit with any healthcare practitioner.

Example Medicare incentive billing- for all Medicare eligible patients