Enable SMS Appointment Reminders
Configure your centre to automatically send SMS appointment reminders to patients.
Before you begin
Permissions:
- Update Centre Settings
About this task
Procedure
To enable automatic SMS appointment reminders:
-
Select
user > 
Settings.
-
Hover your mouse over the centre name, and select
tab.
-
If required, in the Appointment reminder (automated) message
field, to customise the message:
- Select and edit the default message.
- To add appointment details or demographics fields, click + Add field, and then select the required fields from the list.
- To delete an existing field from the message, click
Delete.
-
When a patient has declined an appointment and the Cancel declined
appointments field is:
- Disabled - an appointment is automatically greyed out in the
Appointments book. Manually confirm or delete an
appointment.
- Enabled - an appointment is removed from the practitioner's Appointments calendar.
- Disabled - an appointment is automatically greyed out in the
Appointments book. Manually confirm or delete an
appointment.
Results
If you enabled the Appointment Reminder template, reminders are sent to those patients who are configured to receive SMS notifications at the period you selected. SMS appointment reminders are sent from 9:00 am AEST.