Inbox
Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
Permissions:
- View Results
- Action Results
To display the inbox, from the main menu, select 
.
.The Inbox contains the following information about a result:
- Sent/Document - displays the date that the result was sent from the providers or the document date in the Document Management System (DMS).
- Performed - the date when the test was performed.
- Patient - displays the name of the patient and their contact number.
- Detail - displays a brief description of the result or name of the test report or document. For example, 2nd Trimester Ultrasound Jennifer Smith.
- Type - displays an icon for the document type. For
example,
Pathology report, 
radiology report and so on. For more information about identifying the
document types, see Document types. - Priority - the severity of the result.
- Activity - records the date when an action is performed on an inbox item, such as, assigned and assignee details added, or followed up. For more information about all actions, see Inbox Actions.
Sort results by clicking these column headers:
- Sent/Document
- Performed
- Patient
- Type
To view unassigned messages, from the Practitioner list, select
Unassigned.
Tip: If the
result item is not assigned to any of the practitioners, a recipient's name is
displayed with a report name in the Detail
field.
Viewing Inbox items assigned to an HCP
The Inbox displays results that have a status of
New and are assigned to the practitioner who is
currently logged in. Filter the results by status and practitioner. For more
information about other statuses, see Inbox status.
Reassigning an HCP
To reassign an HCP to one or more inbox items:
- Select the required items or all and click
Reassign HCP. You are redirected to the
Reassign HCP panel. - In the Selected HCP(s) to reassign section, review the
list of selected HCPs you want to reassign if required.
- In the Search HCP field, start typing an HCP's name. From the list of matching results, select them.
- Click Reassign.
Results in the Patient Timeline
After they have been actioned, results are added to the Patient Timeline, where they are displayed with the sent date,
performed date and the status of the action taken. For example, in the image below,
the practitioner actions the result in the Inbox and marks a
recall as Urgent Recall. That status is displayed on
the timeline next to the result, along with date sent and performed information.
