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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Inbox
Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
Inbox Status and Document Types
Describes the types of document in the Inbox and their status.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
    - Inbox Status and Document Types
      Describes the types of document in the Inbox and their status.
    - Inbox Actions
      Manage results and messages in the Inbox.
    - Delete Items from the Inbox
      If you receive duplicate results or results for a patient not at your practice, you can delete the results.
    - HealthLink SmartForms Status
      Explains the each status of SmartForms in the Inbox tab.
  - Outbox
    The Outbox lists outgoing letters, documents, and messages that were sent securely via HealthLink from a patient's record.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments or emails, sent to patients from your centre, sent letter via email and the statuses of those communications.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Inbox Status and Document Types

Describes the types of document in the Inbox and their status.

Table 1. Inbox status
Status	Description
New	Displays the results which are newly received in the Inbox and have not yet been reviewed or actioned.
Follow up	Lists all items that have been flagged to follow up.
Actioned	Displays items that have been actioned by the practitioner.
Deleted	Displays all deleted items. Tip: You can access the deleted items for 30 days, after which they are archived.

Table 2. Document types
Icon	Document Type
	Pathology Report
	Abnormal Pathology Report
	Radiology Report
	Medication Chart
	Letter
	Referral
	Workers Compensation
	Discharge Summary
	Other