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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Inbox
Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
Inbox Actions
Manage results and messages in the Inbox.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
    - Inbox Status and Document Types
      Describes the types of document in the Inbox and their status.
    - Inbox Actions
      Manage results and messages in the Inbox.
    - Delete Items from the Inbox
      If you receive duplicate results or results for a patient not at your practice, you can delete the results.
    - HealthLink SmartForms Status
      Explains the each status of SmartForms in the Inbox tab.
  - Outbox
    The Outbox lists outgoing letters, documents and messages that were sent securely via HealthLink from a patient's record.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments or emails, sent to patients from your centre, sent letter via email and the statuses of those communications.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Inbox Actions

Manage results and messages in the Inbox.

Permissions:

View Results
Action Results

You can take the following actions in the Inbox.

Table 1. Inbox actions
Action	Description
Reset	Reset a message that has been marked as `Follow-up` or `Actioned`. The message returns to a status of `New`.
Follow up	After a message has been associated with a patient and practitioner, mark the message as having been followed-up. The message moves to the Follow-up list of messages in the left-hand panel. Any actions that were taken are displayed in the Comment column.
Recall	Permissions: View Recalls Update Recalls Schedule a recall regarding the message. After the recall is added, the status of the message changes to `Actioned` and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.
Urgent Recall	Permissions: View Recalls Update Recalls View Recall Medical Notes Schedule an urgent recall regarding the message. After the recall is added, the status of the message changes to `Actioned` and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.
Discussed	Mark the message as having been discussed with the patient. The status of the message changes to `Actioned` and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.
No action required	Mark the message as not requiring any action. The status of the message changes to `Actioned` and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.

Table 2. Other actions & controls
Action	Description
Reassign HCP	Select the Inbox item, then another practitioner to assign the selected Inbox items to. This button is only available if you have selected at least one Inbox item.
Rematch patient	If you want to reassign a message to a different patient: Select the required message item. The message details are displayed on the left-side pane. In the header of the message details section, click the Rematch patient icon and then select Re-match patient list. Tip: To cancel or reset this action before selecting a new patient, click the Rematch patient icon again. In the Search for patient field, start typing the name of the patient you want and from the list of matching results, select them.
Previous or Next	Click to display the previous or next Inbox item.
Expand	To view an enlarged version of any images, click Expand. The expanded message displays lab reference details and the date information related to the result displayed in the result header.
Report	View the associated report.
View Image	View the associated image.
Add new comment	Permissions: Update Inbox Comments Record a comment about the message. Enter the comment and click Add. Comments are displayed in the Comment column. Tip: To hide the comment history, click the Comment icon.
Print	Print the selected message.
Delete	Permissions: Delete Documents Delete the selected message. Deleted items can be restored for up to 30 days, after which they are archived. For more information, see Delete Items from the Inbox.