Home
Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Comms Log
View communications, such as SMS appointment reminders and rescheduled appointments or emails, sent to patients from your centre, sent letter via email and the statuses of those communications.
Comms Log Details
Describes the message sources and their message types displayed in the Comms Log.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
  - Outbox
    The Outbox lists outgoing letters, documents and messages that were sent securely via HealthLink from a patient's record.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments or emails, sent to patients from your centre, sent letter via email and the statuses of those communications.
    - Comms Log Details
      Describes the message sources and their message types displayed in the Comms Log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Comms Log Details

Describes the message sources and their message types displayed in the Comms Log.

Table 1. List of sources and message types
Source	Message Type	Description
`Clinical`	`Letter`	Emails sent from the letter writer in a clinical record.
`Appointment`	`Appointment Reminder`	Automated SMS reminders sent for the patient's upcoming appointments.
	`Appointment Book SMS`	SMS messages sent from the appointment book.
	`Appointment Reschedule`	Automated SMS reminders sent for a rescheduled appointment.
`Adhoc`	`Ad Hoc SMS`	SMS messages sent from the patient's clinical record.