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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Referrals
A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
Outgoing Referrals
A healthcare professional writes an outgoing referral to request that a specialist healthcare professional or healthcare organisation provide an expert opinion, diagnosis, or treatment plan for the patient's medical condition.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
  - Set Up a Specialist for Incoming Referrals
    Configure specialists so they can receive incoming referrals.
  - Receive Incoming Referrals
    Incoming referrals request that a healthcare professional provide expert diagnosis or treatment for a patient's medical condition.
  - Outgoing Referrals
    A healthcare professional writes an outgoing referral to request that a specialist healthcare professional or healthcare organisation provide an expert opinion, diagnosis, or treatment plan for the patient's medical condition.
    - Refer a Patient to a Specialist
      Create a referral letter and send it to a specialist securely from the Letter Writer section.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Outgoing Referrals

A healthcare professional writes an outgoing referral to request that a specialist healthcare professional or healthcare organisation provide an expert opinion, diagnosis, or treatment plan for the patient's medical condition.

An outgoing referral letter can be created using Letter Writer in a patient's Consult panel. The referral can be addressed to any HCP or healthcare organisation in the Helix Address Book or recorded in the HealthLink directory.

You can send specialist referrals to a healthcare professional or healthcare organisation via:

Secure Message Delivery - only to recipients whose details are recorded in the HealthLink directory. For more information, see Refer a Patient to a Specialist.
Email - only to recipients whose details are recorded in the address book. For more information, see Refer a Patient to a Specialist.
SmartForms link - create and send SmartForm to the specialist from the HealthLink SmartForms portal. For more information, see Send HealthLink SmartForms.

After you have sent the referral, it is available:

In the ActionsConsult > Consult actions > Other actions section from the Consult panel during the patient consultation.
In the Patient Search > Patient Timeline > Show > Specialist - after you have completed the patient consultation.
In the SMD OutboxOutbox section - if you have sent the referral letter via HealthLink SmartForms, email or secure message delivery.