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Appointment Management
Use Helix to manage appointments for your health service and the patients' flow through your clinic.
Patient Queue
The Patient Queue is a list of patients currently attending the practice.
Start Consult from Patient Queue
Start a patient consultation from the Patient Queue for patients who have arrived.

Appointment Management
Use Helix to manage appointments for your health service and the patients' flow through your clinic.
- Appointment Book
- Patient's appointments
- Patient Queue
  The Patient Queue is a list of patients currently attending the practice.
  - Search for Patient in the Patient Queue
    Locate a specific patient in the list of patients currently attending the practice.
  - Display Recent Patients
    Display a list of patients recently seen by this practitioner.
  - Start Consult from Patient Queue
    Start a patient consultation from the Patient Queue for patients who have arrived.
  - Remove Patient From Patient Queue
    Remove the patient from the patient queue before their consultation starts.
  - Patient Queue Options
    Use these filters to display a subset of the patients in the Patient Queue.
  - Patient Queue Details
    Each patient entry in the Patient Queue includes the following information.

Start Consult from Patient Queue

Start a patient consultation from the Patient Queue for patients who have arrived.

Before you begin

Permissions:

Start Consult from Queue
View Patient Queue
Update Patient Queue Status, Notes and HCP

You must create an appointment for a patient and after they have arrived at the centre, mark the status as Arrive in the Appointments book. For more information about creating appointments, see Create an Appointment for an Existing Patient or Create an Appointment for a New Patient.

About this task

Start the patient consultation from the Patient Queue.

Procedure

To start a consultation:

From the main menu, select Patient Queue.
In the Patient Queue window, locate the required patient.
Tip:
- For more information about filters and other fields, see Patient Queue Options and Patient Queue Details.
- If required, to remove a patient from the queue before their consult starts, from the status list, click Remove. For more information, see Remove Patient From Patient Queue.
Hover your mouse over the item and click Start consult on the right.

Results

A patient consultation is automatically started in the Consult icon

Consult panel. For more information about the consultation process, see Consultations.