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  1. Home
  2. Integrations

    Helix integrates with National and State services, external reporting solutions and utilities that expand its reporting and other capabilities.

  3. Tyro Integration

    Helix integrates with Tyro and its EFTPOS terminals.

  4. Troubleshooting Tyro Terminal

    If you encounter a problem with the Tyro terminal, your connection or with Services Australia, use these references to find help.

  • Integrations

    Helix integrates with National and State services, external reporting solutions and utilities that expand its reporting and other capabilities.

    • Services Australia

      Helix interacts with Services Australia web services.

    • Investigations and documents

      Helix receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.

    • Tyro Integration

      Helix integrates with Tyro and its EFTPOS terminals.

      • Record a Credit Card Surcharge

        Tyro EFTPOS devices require that your practice charges patients a credit card surcharge; you cannot pair a Tyro terminal with Helix unless you have recorded a credit card surcharge fee for your practice.

      • Terminal Configuration

        Configure the required terminal for the billing process or refunds.

      • Pair the Practice Terminal with a Practitioner

        For a practitioner to use EasyClaim, the terminal must be paired with the practitioner details.

      • Troubleshooting Tyro Terminal

        If you encounter a problem with the Tyro terminal, your connection or with Services Australia, use these references to find help.

    • HealthLink SmartForms

      Helix integrates with HealthLink SmartForms to enable practices to send electronic referrals and other types of forms securely.

Troubleshooting Tyro Terminal

If you encounter a problem with the Tyro terminal, your connection or with Services Australia, use these references to find help.

Issues Links
When there is an issue with the Tyro machine Tyro Help Portal
When there is an issue with the connection Tyro - Network Connectivity Test
When there is an issue with Services Australia
  • Managing Medicare rejected claims
  • Medicare reason code
  • Medicare EasyClaim return codes
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